Due to the security of our guests being one of our most focused-on areas, we ensure our guests' safety and guarantee protection. Our PREMIER SUITES properties understand that every customer has different needs and we also understand the stress and anxiety that comes with travelling alone when away from home. All suites including our PLUS properties operate a comprehensive lone guest awareness policy.

The policy covers key areas of security and measures implemented to ensure the guest feels safe and secure at all times.

For Your Security

  • Every one of our heavy, self-closing apartment doors has secondary locks for guaranteed security. 
  • At check-in, we’ll hand you your room details discreetly and never say the room number aloud to ensure  our guests' privacy and safety. 
  • Our teams do not give single female lone travellers, apartments on the ground floor, when possible, and we do not place female lone travellers into apartments at the end of corridors or fire exits. 

A team member walks each of our guests to their apartments taking time to ensure lone travellers are introduced to their room interiors and facilities.

For Your Comfort and Convenience

  • Salon quality hair dryers
  • Luxury bathroom toiletries
  • Assistance with luggage available

To help us allocate the most suitable room prior to arrival please request our Lone Traveller Policy at time of booking.