When can I check-in? What time is check out?

Your serviced apartment is available for check-in from 3pm, check-out time is 11am.

If you are arriving in Reading early or would like to request a later checkout time please contact us (additional charges may apply).

What at the reception opening hours?

Our reception is open:

Monday - Friday 9am till 9pm.

Saturday and Sunday 10am till 6pm.

What if I am arriving outside these hours?

We offer an out of hours check-in service. When we receive your booking confirmation we will contact you directly to discuss arrival times. If required at the time full details of our out of hours check-in service will be provided prior to arrival. If you are unexpectedly delayed en-route, please call us and we can make necessary arrangements.

Do you accept group bookings?

If you are reserving 5 or more apartments please contact us.

Serviced Apartment Features

We commonly get asked about certain items and are delighted to confirm that all our serviced apartments include the following as standard

• Bed linen
• Towels
• Hairdryer
• Iron and ironing board
• Corkscrew

How many people can the apartments accommodate?

Our one bedroom apartments have a double bedroom and sleep a maximum of 2 adults; our two bedroom suites sleep a maximum of 3 adults.

Prior to arrival you can request a cot for a child if needed. These are subject to availability and apartments can only accommodate one extra cot.

Do the suites accommodate people with disabilities?

All public areas are wheelchair accessible and the lift serves all floors, however are apartments do not include accessible features for people with disabilities.

Do PREMIER SUITES Reading accept pets?

Pets are welcome in our suites for all extended stay guests (excess of 28 consecutive nights). Pets must be supervised at all times and must be on a leash in public places. Guide dogs are permitted in the apartments. Find out more about our Pet Policy.

What is the cancellation policy?

The cancellation policy will depend on the rate plan you have booked, details can be found on our cancellation policy page or on your confirmation email.

How will my details be used?

We process the personal information which you provide us via this website and collect information about the transactions you undertake including details of payment cards used. This is for the purposes of dealing with your bookings and requests, tailoring our services to your requirements, providing you information about products and services we offer and to improve our services. For further information please visit our privacy policy page.

Do you have smoking rooms?

No, all apartments are non-smoking.

Do the apartments have internet access?

Complimentary fibre Wi-Fi is available.

Do your bathrooms have bath or shower?

All apartments have modern showers.

When are the apartments 'serviced'?

We include a weekly clean after 7 night consecutive stay and then on a subsequent weekly basis. Extra service cleans can be booked (charges apply).

How can we pay?

We accept all major credit/debit cards. Cash is accepted in pounds sterling only and we require a copy of photographic ID to support all cash payments.

What is the security deposit?

A security deposit may be required on check in. This is to guarantee us against loss, damage or disruption and can be paid in a number of ways: preferred method is to pre-authorise a credit card which does not debit the account but simply holds the funds which can later be released back to the account. It is not possible to perform a preauthorisation on a Maestro, Switch or any Visa debit card. We can accept a cash payment and return this on departure following a room inspection